Frequently asked questions

No. You can check out as a guest. Your fit profile is saved in your own browser, and you can follow your order from the link in your confirmation email.

Canadian dollars. Item prices exclude shipping and taxes, which are shown at checkout before you pay.

Yes. Orders of 3 or more pieces get 10% off those pieces, and shipping is charged once on the parcel's combined weight, so each extra piece costs less to send.

Some pieces are sourced after purchase. If the stock, price or selected colour and size changes before it is bought, we will not substitute another item; we contact you to approve the change or cancel with a full refund.

Estimated delivery is 7 days to 3 weeks from order, by consolidated air economy. It is an estimate rather than a guaranteed date: supplier processing, consolidation, customs and the final carrier can each move it.

Shipping is charged once per order at checkout, calculated from the parcel's combined weight on the carrier's rate card. The product page shows the shipping cost for that piece on its own.

When the international parcel is dispatched we email its tracking number and a link to your order status page, which shows each carrier update until delivery.

Applicable Canadian sales taxes are shown at checkout. The checkout also states whether import duty and brokerage are included in what you pay or may be collected on delivery.

Contact us as soon as possible. An address can be corrected only before the parcel ships.

30 days from delivery, unless the product page states otherwise. Items must be unworn and unwashed with all tags attached. Underwear, final-sale and customised pieces cannot be returned.

The customer, unless the item arrived damaged or was mislabelled by the brand. Original shipping charges are non-refundable unless the return is our fault.

Refunds go to your original payment method within 5–10 business days of the returned item being received and inspected.

Contact us within 7 days of delivery with a photo, choosing Damaged or wrong item on the Help page, and we will replace it or refund it in full.

Checkout and payment are processed by Shopify. Leumas never sees your full card number.

Your fit profile (height, weight, waist, inseam, preferred cut) stays in your own browser. It is never sent to us or anyone else and is not part of your order.